Warranty

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Warranty / Repairs

Does Evidence Network Ltd have a warranty for purchased products?

Yes. Our customers receive the guarantee specified by the manufacturer of the goods, as well as the guarantee specified in the regulatory enactments of the Republic of Latvia for the purchased goods. The warranty period is calculated from the date of the transaction specified in the justification document.

How can I find out hardware warranty term?

1. On our website in the "personal office" and entering the serial number of the device.
2. By sending an electronic request to support@evidence.lv, indicating the model of the device, as well as the serial number.

What should I do if the defective equipment has expired?

Specialists of our company can perform diagnostics of your non-working equipment and preparation of repair estimates, as well as qualified repairs. If necessary, the parts required for repair are requested from the manufacturer for repair work.

In which case the repair is refused by Evidence Network Ltd?

Goods that:
1. Not purchased from Evidence Network Ltd.
2. No contract for repair of goods has been concluded.

How long is being the equipment repaired?

Standard repairs take 5 to 10 days. Repairs are performed in our repair shop. In cases when the equipment to be repaired is sent to the manufacturer, the return period is agreed with the customer separately.

Does Evidence Network Ltd provide a guarantee for repairs performed?

Yes. Equipment repaired in our company is guaranteed for the work performed and replaced parts, which is 6 (six) months from the date of issue of the equipment to the customer.

Is it possible to apply for repairs to the equipment at the customer's site?

No. All repairs are performed in the office and repair shop of Evidence Network Ltd, using professional equipment for inspection and repair, as well as using spare parts and / or components specified by the manufacturer.

How can I find out the status of my repair?

You can check the repair status through your registered profile "LINK", and your "Master" profile (Rules - p.4) will also receive an email and a text message to your mobile phone.

Evidence Network Estonia OÜ – the seller – warrants the goods in accordance with the manufacturer’s warranty terms, from the date of invoice.

1. The seller guarantees:

Repair of the goods – free of charge, replacement of defective components in our laboratory (Latvia, Riga, Latgales street 227), as well as customer support throughout the warranty period. All enquiries can be submitted by e-mail(support@evidence.lv in Latvia / support@e-vidence.lt in Lithuania) or via the support system: tickets.evidence.lv
Free advice if the product did not come with an instruction manual in the box.
Replacement of damaged equipment when it is determined that repair is not possible.
Requesting a correction through the support system – tickets.evidence.lv

2. The Seller may refuse the warranty in the following cases:

Mechanical damage to the goods is detected;
Tampering with the seal on the product is detected;
Unauthorised repairs are detected;
It is found that the merchandise was not assembled in accordance with the instructions;
Damage caused by natural disasters or forces of nature;
Damage caused by improper storage;
Damage caused by insects, harmful or aggressive substances, or excessive moisture;
Damage or faults caused by unstable power supply voltage to the appliance.

3. The Seller may also refuse the warranty if:

Damaged equipment/product will be delivered at the buyer’s expense;
The product cannot be replaced if the casing is damaged;
The defect will be repaired within 10-20 working days. If additional components need to be ordered, the timeframe for repair will be agreed separately;
The warranty does not cover wear and tear, replacement parts and/or repairs due to normal wear and tear, inadequate maintenance or improper use of the product.